Engraving Pet's Name

• All Standard Shipping orders are handled by GLS except Germany which is handled by DHL. 2–5 business days 

• All Express Shipping will be handled by DHL. Anywhere in EU: 1–2 business days

•  ApplePay / GooglePay
• Payment by Card via Details
• Cash on Delivery (Nova Poshta COD Service)  20 UAH + 2% of the order value
• Attention! Large-sized goods are sold only with full prepayment!

12 month warranty

Exchange and Return

Returns of defect-free products for orders within Ukraine are possible within 14 days from the date of receipt of the order, provided that the product retains its consumer properties and original appearance:

• No signs of use
• Original, undamaged packaging and tags

The cost of return shipping via Nova Poshta is the buyer's responsibility according to the carrier's rates.

The refund process takes 14 business days from the date the returned product is received at the Seller's warehouse and its condition is inspected.

In case of receiving a defective product (manufacturing defect), you must notify the Seller within one day after receiving the product.

The cost of return shipping for defective products via Nova Poshta is the Seller’s responsibility. You can also arrange the "Easy Return" service from Nova Poshta.

Product exchanges within Ukraine are possible within 14 days from the date of receipt of the order.

A replacement product will be shipped within 14 days from the date of receipt and inspection of the returned item.

Postal services for exchanges are paid by the Buyer.